Financial Policy

This Financial Policy outlines the billing, payment, and financial terms that apply to all engagements with Infinity Bookkeeping Solutions (“Company,” “we,” “us,” or “our”). By engaging our services, you (“Client,” “you,” or “your”) agree to the terms set forth below.

1. Service Rates

Our standard hourly rate is $125 per hour. Rush services are billed at $175 per hour, and weekend services are billed at $200 per hour. Specific service pricing, including monthly bookkeeping packages, add-on services, cleanup projects, and controller-level engagements, will be outlined in your engagement agreement or service proposal.

2. Invoicing & Billing Cycle

All services are billed based on the scope and nature of the engagement. Depending on the type of service, billing may occur on a per-project, monthly, or quarterly basis.

• Recurring services (e.g., monthly bookkeeping) are invoiced at the beginning of each billing period based on the agreed-upon schedule.
• One-time services (e.g., individual tax preparation, consultation, or project work) are invoiced upon completion of the engagement or at a milestone agreed upon in advance.
• Deposits or retainers may be required for new engagements or large-scope projects and will be communicated prior to the start of work.

All invoices are delivered electronically and include an itemized summary of services rendered, the total amount due, and the payment due date. You will always receive a detailed invoice before any charge is processed. We are committed to clear, honest billing with no hidden fees or surprise charges.

3. Payment Due Dates

All invoices are due upon receipt unless otherwise specified in a separate engagement letter or agreement. Clients are expected to remit payment promptly to avoid service disruptions.

• Recurring clients: Invoices are issued in advance and are due by the date indicated on each invoice. Clients enrolled in automatic payment will be charged on the scheduled date.
• One-time clients: Payment is due in full upon completion of the work. Completed work product (including tax returns, reports, and financial documents) will be released upon receipt of payment.

4. Accepted Payment Methods

We accept a variety of payment methods for your convenience. All payments must be made in U.S. Dollars (USD) unless otherwise agreed upon in writing.

• Credit & Debit Cards: Visa, Mastercard, American Express, and Discover accepted. A processing fee may apply to card transactions.
• ACH / Bank Transfer: Direct debit from your checking or savings account. Preferred method for recurring payments.
• Digital Payment: Select digital payment platforms may be accepted for one-time payments by prior arrangement.
• AutoPay Enrollment: Recurring clients are encouraged to enroll in automatic payment for seamless billing each cycle. For ongoing service engagements, clients may be required to maintain a valid payment method on file and enroll in automatic billing. You will receive advance notice of each upcoming charge along with a detailed invoice for your records.

5. Late Payment & Past-Due Accounts

We understand that circumstances may arise. However, to ensure the sustainability of our practice and fairness to all clients, the following applies to overdue accounts:

• Past due: A courtesy reminder will be sent. A late fee may be applied to the outstanding balance.
• Continued non-payment: Interest may begin accruing on the unpaid balance at a rate disclosed at the time of invoicing. A formal notice will be issued.
• Extended delinquency: Services may be suspended until the account is brought current. In some cases, the outstanding balance may be referred for collection.
• Returned payments: A $25.00 fee will be charged for any returned or declined payments.

Clients experiencing financial difficulty are encouraged to contact us before an invoice becomes past due. We are happy to discuss payment arrangements when communication is proactive and timely.

6. Refund & Cancellation Policy

All services rendered and products sold are final. No refunds, credits, or exchanges will be issued under any circumstances. By engaging our services, you acknowledge and agree that all fees paid are non-refundable. All deposits, retainers, and payments for services are non-refundable once submitted.

In the event of a cancelled engagement, the firm reserves the right to determine, at its sole discretion, the final amount owed based on the scope of work completed, time invested, and the terms of the original agreement. All determinations regarding cancellation balances are made on a case-by-case basis by the firm.

If a billing error occurs, please notify us promptly and we will review and correct the issue within a reasonable timeframe.

7. Client Payment Responsibilities

To maintain a smooth billing relationship, you agree to:

• Keep payment information current — promptly update your payment method on file if your card expires, your bank account changes, or any payment details need revision.
• Review invoices promptly — contact us within five (5) business days if you have any questions or discrepancies regarding an invoice.
• Communicate payment concerns early — if you anticipate difficulty making a payment, please let us know before the due date so we can work together on a solution.
• Adhere to agreed-upon payment schedules — honor the billing cycle and terms established in your engagement agreement.

8. Work Product Release

Completed work product — including but not limited to tax returns, financial reports, reconciliations, and financial statements — will be released to the client upon receipt of full payment. Work product will not be released, transmitted, or filed on the client's behalf while any outstanding balance remains on the account.

9. Service Suspension for Non-Payment

The firm reserves the right to suspend all active services, including recurring bookkeeping, payroll processing, and tax preparation, if the client's account becomes past due. Services will resume once the account is brought current. Any deadlines missed as a result of service suspension due to non-payment are the sole responsibility of the client.

10. Contact

If you have questions about this Financial Policy, please contact us:

Infinity Bookkeeping Solutions
Email: [email protected]
Website: infinitybks.com