FAQ
Frequently Asked Questions
Quick answers to the most common questions about bookkeeping, tax preparation, payroll, and getting started.
What services does Infinity Bookkeeping Solutions offer?
We provide a full range of accounting services including monthly bookkeeping, tax preparation (individual, partnership, S-Corp), payroll processing, business formation and registration, QuickBooks setup and cleanup, consulting, and full-service accounting packages.
Do you work with businesses outside of New York?
Yes. While we're based in Farmingville, New York, we work with clients across the United States remotely using secure cloud-based tools like QuickBooks Online.
Will I work directly with Kelly, or will my account be assigned to someone else?
You'll work directly with Kelly Versailles on every aspect of your engagement—bookkeeping, tax prep, payroll, and any questions that come up. There are no hand-offs or rotating staff.
How much do your services cost?
Pricing depends on the scope and complexity of your needs. Our consulting rate is $125 per hour. Services like business registration, tax preparation, and bookkeeping are quoted based on your specific situation.
What are your payment terms?
We offer monthly and quarterly autopay schedules for ongoing services. Payment is expected per our billing schedule, and late fees apply to overdue invoices. Full details are outlined in our engagement agreement and financial policy.
Is the initial consultation really free?
Yes—the first hour of any new client consultation is completely free. We use this time to understand your business, review your current financial setup, and recommend the right services.
When should I start preparing for tax season?
We recommend reaching out by January to ensure we have time to review your financials and file by the deadline. If you're a business (S-Corp or Partnership), your deadline is typically March 15. We also handle extensions if more time is needed.
Can you file returns for previous years?
Absolutely. We regularly prepare and file prior-year returns for clients who are catching up—whether it's one missed year or several.
I haven't touched my books in months. Can you help?
Definitely. QuickBooks cleanup is one of our core services. We'll reconcile your accounts, categorize transactions, fix errors, and bring your books fully up to date—no matter how far behind they are.
Do you only work with QuickBooks?
Our primary platform is QuickBooks Online, and we strongly recommend it for most small businesses. If you're currently using another system, we can help migrate your data to QuickBooks as part of onboarding.
How do I get started as a new client?
Start by booking a free consultation through our Contact page or emailing [email protected]. We'll review your needs, provide a custom proposal, and begin work as soon as you're ready.
What does the onboarding process look like?
After your consultation, we'll send an engagement agreement and onboarding packet. This includes granting us access to your QuickBooks file (or setting one up), providing key financial documents, and establishing your billing schedule. Most clients are fully onboarded within one week.
Still have a question?
Book a free consultation and we'll point you in the right direction.